Moraine Valley Community College
Remote Support Services
One idea for remote support services we are implementing at Moraine Valley is a Peer Tech Support Team. Since the Fall 2020 semester is going to feature significant online instruction, we have a team of 2 instructors and 2 specialists who are available for technical support with Canvas, Zoom, Webex, and contacting students via the internet. We divided the instructors into 4 groups and each group has a specific person (team leader) to contact for tech help. So far, the Peer Tech Support Team is working well for our ESL and HSE instructors!
Thanks for sharing this idea, Meg Dawczak! What other ideas are out there to share?
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